Update Date: 2024-09-26 15:43:45
Effective Date: 2024-10-03 15:43:45
We have always solemnly committed to and highly valued the protection of users' (hereinafter referred to as "You") personal information, especially privacy, during the use of our products. We are
dedicated to creating a safe, stable, and controllable privacy protection environment for you, enhancing your product experience. To this end, we fully comply with national laws and regulations,
adhere to corresponding privacy protection obligations and responsibilities, and have formulated the "MotoGuideX Privacy Policy" (hereinafter referred to as "this Policy").
Please read and understand this Policy thoroughly before using our products. If you have any questions during the process of understanding this Policy, you can contact our staff through the contact
methods listed in this Policy. We look forward to hearing your reasonable suggestions and opinions.
【Special Notice】
The "We" to whom this Policy applies:
Shenzhen Duowei Zhilian Technology Co., Ltd. is the applicable entity of this Policy. We will strictly handle relevant personal information in accordance with this Policy, the "User Registration
Agreement," and the latest legal requirements, fulfilling our obligations and responsibilities to you.
Unless otherwise specified, our affiliated entities (as defined and described in Part X "Relevant Definitions" of this Policy) are also subject to this Policy if their provided products or services
can link to the products covered by this Policy and their extended functions, or if the products are released and used through this application without an independent privacy policy. These entities
shall independently bear their obligations and responsibilities to you.
The "You" to whom this Policy applies:
You may exercise rights and fulfill obligations under this Policy in the following situations:
(1) Users who legally use our products through transactions with us (or our authorized distributors);
(2) Users who become product users by purchasing products provided by our cooperative enterprises;
(3) Users who use our products with the consent (or deemed default consent) of the above-mentioned users.
Your application of this Privacy Policy does not exclude your need to fulfill other rights and obligations with relevant parties under transaction agreements or other arrangements. If the rights
and obligations regarding personal information and privacy matters set forth in your transaction agreements or other arrangements with relevant parties are inconsistent with this Policy, you agree
that this does not affect our implementation of relevant actions based on this Policy. If you believe our actions are inconsistent with the promises or agreements made by relevant parties under
transaction agreements or other arrangements, and the relevant parties constitute a breach of contract, you may assert your rights against such parties, and we will endeavor to cooperate with your
actions.
You understand and agree that to effectively protect the legitimate privacy rights of others, it is recommended that you carefully take the above-mentioned action (3) to authorize others to use our
products or add others' information to the products (hereinafter referred to as "Associated Persons"). We may require you to provide proof that the Associated Persons have authorized us to collect,
store, and handle their personal information. If you do not inform us that the Associated Persons are third parties other than you, minors, or specific sensitive groups, we will be unable to
accurately identify their identities or determine whether their personal information has been collected, stored, or handled. In such cases, we can only apply these terms equally to protect the
Associated Persons, which may be insufficient or incomplete.
The "Products" to which this Policy applies:
This Policy only applies to the equipment products you purchase that are produced by us. If the products require you to register as a user, input identity information, configure permissions, use
functions, store and use data, etc., through online methods, you will need to download and log in to the corresponding application to meet your needs. Please understand that if you do not perform
these operations, you may not be able to use the products or some of their functions.
We recommend that before purchasing and using our products, you carefully identify and make reasonable choices to ensure the products meet your functional expectations, safety experience, and the
protection of others' legitimate rights and interests.
Please note that this Policy does not apply to other third-party websites and third-party service providers that you access or enter through this application and our products. Specific provisions
should be referred to in the third party's privacy policy or similar statements. We will also prominently notify you before you enter a third-party website page or service portal.
The "Applications" to which this Policy applies:
We provide various forms of applications for our products. The applications under this Policy include but are not limited to APPs that support our product service system (named: MotoGuideX APP),
mini-programs, and various online applications provided to you as new forms emerge with technological development (collectively referred to as "this Application").
Please read and fully understand this Policy before using our products. Content closely related to your rights and interests will be highlighted in bold. You need to agree to this Policy to open
this Application and enjoy the product functions through it.
If you are aware of this Policy but do not agree to it, once you use or continue to use this Application or our products (functions that rely on personal information authorization cannot be used if
you do not agree to this Policy for authorization), it will be deemed that you agree to the content of this Privacy Policy and have understood the functions we provide to you and the necessary
personal information required for the operation of these functions. However, this does not mean that you have agreed to our collection of your sensitive personal information or non-essential personal
information. Such information will be subject to your separate consent based on your authorization during use.
In addition, when sensitive or important terminal device permissions are involved, we will separately seek your consent through pop-ups or other forms when you use the corresponding business
functions. After the permissions are enabled, you can also turn them off at any time through terminal device settings.
If you refuse this Policy, it means you refuse to authorize us to collect personal information, and you may not be able to enter or use this Application, or use the products or some of their
functions.
We need to jointly create a secure personal information protection mechanism. We will do our best to provide you with legal and technical environments for protection in accordance with this Policy.
However, you understand that any protection mechanism may have defects, delays, and other issues. You agree to take necessary self-protection measures outside this Policy to jointly protect your
personal information security with us. This is extremely important for you and your Associated Persons, and we will unconditionally assist you in achieving the integrity and coherence of
self-protection.
Your account and password for this Application under this Policy, your device account, verification code, password for our products, your client terminal device password, SMS verification code, and
other private information related to the above applications, products, and client terminal devices shall be kept by yourself. Please carefully evaluate the physical, electronic, and network
environments when storing, inputting, and using this information to prevent leakage. Especially when you allow Associated Persons or minors to use the products and this Application, you should take
appropriate measures to protect the personal information of relevant personnel and manage their use behavior adequately.
If you have any questions, comments, or suggestions regarding this Policy or your personal information, please contact us at 0755-27088912. You may also send a letter to the following address:
Address: 1907, Building 1, Zhongliang Chuangxin, Xingdong Community, Xin'an Street, Bao'an District, Shenzhen (Recipient)
Postal Code: 518000
Generally, we will respond within fifteen days.
You can further understand the specific content of this Policy through the following index:
We will collect and use your personal information for the following purposes and scope described in this Policy:
(I) Provide products and corresponding business functions
Registration, Login, Cancellation, and Verification of MotoGuideX Account
(1) Scope of Personal Information Collection and Use
A. When you register or log in to a MotoGuideX account, we will collect your mobile phone number, password, and SMS verification code. This information is necessary to help you complete the
registration and/or login of your MotoGuideX account, protect your account security, and meet the real-name requirements of relevant laws and regulations. If you refuse to provide this information,
you will not be able to successfully register and/or log in.
B. When you reset your account password, we will collect your SMS verification code. This is necessary for the password reset function. If you refuse to provide this information, you will not be
able to successfully reset your password, but this will not affect your use of the registration or login function (if your pre-reset password is still valid).
C. To make registration and login more convenient, we also provide the "WeChat Login" function (not all MotoGuideX business applications support this; please refer to the actual prompts on each
application page). When you choose to use this function, we will call your WeChat account and your identity information authenticated on the WeChat platform from the WeChat platform to verify your
true identity. Before using the WeChat login function, we need to obtain the list of software installed on your phone to determine whether to display the WeChat login entry. Your software list data
will only be processed locally and will not be uploaded to the server. This is necessary to achieve this function. If you refuse to provide this information, you will not be able to use the "WeChat
Login" function, but this will not affect your use of other registration or login methods.
D. To make login safer and more convenient, if your client terminal device supports fingerprint or Face ID functions, you can choose to use fingerprint or Face ID login. You need to enter your
fingerprint or Face ID information on your client terminal device to complete the verification. This information is necessary for you to use this function. Please note that we only receive the
verification results and do not collect your fingerprint or Face ID information. Facial images and fingerprint information are your sensitive personal information. If you do not need to use this
login method, you can also choose password or SMS verification code login. This biometric login function is optional. If you do not use it, it will not affect your use of the MotoGuideX account or
services.
E. After registration, you can choose to fill in account profile information (including nickname and avatar in this Application) as needed to use our other services. The service content
corresponding to the device application scenario will be notified to you through system prompts. This type of information is non-essential for the registration, login, and verification functions.
If you refuse to provide this information, it may reduce the security protection capability of your account but will not affect your use of the registration or login function.
F. When you bind MotoGuideX devices in this Application, we need to obtain your Bluetooth, location, and camera permissions to provide you with services. Bluetooth and location permissions are used
to connect and activate devices, and the camera permission is used to scan QR codes to find devices. This type of information is necessary for device addition and activation. If you refuse to
provide this information, it may affect the use of the device on the app.
G. When you add third-party personal information or allow third parties to independently add personal information in this Application to enable third parties to use this Application or devices
bound to this Application, we will collect and use third-party personal information in the same scope as described above. In this case, you should provide us with the authorization of the third
party and proof that allows us to collect and use their personal information as required. Otherwise, we may suspend services for you and the third party at any time.
(2) Permission Calls
In this Application, the permissions required for the above scenarios include:
A. Android Operating System
【Network】 Permission: When you use the 【Registration, Login, Verification】 function, we need to call this permission. If you refuse the relevant system permission, you will not be able to
use this function.
【Camera】 Permission: When you use the 【Take Photo to Upload User Avatar】 function, we need to call this permission. If you refuse the relevant system permission, you will not be able to use
this function.
【Bluetooth】 Permission: When you 【Configure Network for Hardware Devices】 or 【Use Bluetooth Devices】, we need to call this permission. If you refuse the relevant system permission, you
will not be able to use this function.
【Location】 Permission: When you 【Configure Network for Hardware Devices】 or 【Use Bluetooth Devices】, we need to call this permission, and we will also use it to control product
channels. If you refuse the relevant system permission, you will not be able to use these business functions.
B. iOS Operating System
【Network】 Permission: When you use the 【Registration, Login, Verification】 function, we need to call this permission. If you refuse the relevant system permission, you will not be able to
use this function.
【Camera】 Permission: When you use the 【Take Photo to Upload User Avatar】 function, we need to call this permission. If you refuse the relevant system permission, you will not be able to use
this function.
【Bluetooth】 Permission: When you 【Configure Network for Hardware Devices】 or 【Use Bluetooth Devices】, we need to call this permission. If you refuse the relevant system permission, you
will not be able to use this function.
【Location】 Permission: We use it to control product channels. If you refuse the relevant system permission, you will not be able to use these business functions.
(3) Account Cancellation
You can click Menu > Settings > Account Management > Account Cancellation to cancel your account. The conditions for account cancellation are:
Online Transaction Conclusion and Execution
You can browse product information in this Application or log in to your MotoGuideX account to conclude transactions online and track transaction execution. We will collect and use corresponding
personal information based on the specific functions you choose and the corresponding purposes and scope:
(1) Scope of Personal Information Collection and Use
A. Product Information Browsing and Search
When you browse, search, or add products to your shopping cart in preparation for a transaction, we will collect your shopping cart information to display your shopping cart information.
This type of information is necessary for the product information browsing, search, and shopping cart functions. If you refuse to provide this information, we will not be able to provide you with
the corresponding services.
B. Order Placement and Order Management Services
When you are ready to settle the products or services in your shopping cart or selected by you, we need to collect your name, MotoGuideX account, shipping address, recipient name, and contact phone
number to identify the essential elements for your order to take effect; your payment account (including bank account, third-party payment tool account), and bank to identify the compliance and
validity of your payment behavior; your order number, purchased products or services, order time, and payment records to confirm the order's effectiveness and execute the order.
The above information is necessary to provide you with order placement and order management services. If you refuse to provide this information, we will not be able to provide you with the
corresponding services.
C. Third-Party Payment Services During Order Execution
After placing an order, you can use the payment services provided by third-party payment institutions (including Alipay, WeChat Pay, and other payment channels, hereinafter referred to as "Payment
Institutions") embedded in the SDK to complete payment settlement. During this process, in accordance with relevant laws and regulations, we need to share your accessory mall order information (
such as order number, order amount, and product type) with these payment institutions to confirm your payment instructions and complete the payment. To ensure that we are informed and confirm your
payment progress and status in a timely manner, you agree that we may collect payment-related information from the payment institution or other financial institutions you select.
The above information is necessary to ensure the completion of your order settlement. If you refuse to provide this information, we will not be able to provide you with the corresponding
services.
D. Third-Party Logistics Services During Order Execution
After you place an order and complete the payment online, our cooperative third-party logistics service providers (including but not limited to SF Express, ZTO Express, Deppon Express, and other
delivery companies, hereinafter collectively referred to as "Delivery Companies"; specific delivery companies are subject to those we provide) will complete the delivery of your order. You
acknowledge and agree that we will disclose order-related delivery information (including product information, shipping address, recipient, and recipient contact phone number) to the Delivery
Companies, and the Delivery Companies will use your order information during the delivery process to ensure that the products you ordered are delivered safely and accurately.
The above information is necessary to ensure the completion of your order settlement. If you refuse to provide this information, we will not be able to provide you with the corresponding
services.
E. Customer Service and After-Sales Service
When you apply for customer service and after-sales services provided by us, to verify your identity and the authenticity of transaction information, you need to provide us with your name, mobile
phone number, address, account information, order information, and bound product information. At the same time, to ensure the legality and validity of the services, you should agree that we record
and archive the process and results of your communication with us. We will then collect, input, and store the communication records between both parties in text, image, audio, and video forms. To
reasonably provide and improve service quality, we may also use your other information, including the information you provide when contacting customer service and the questionnaire response
information you send us when participating in surveys.
The above information is necessary for the customer service and after-sales functions. If you refuse to provide this information, we will not be able to provide you with the corresponding
services.
(2) Permission Calls
In this Application, the permissions required for the above scenarios include:
A. Android Operating System:
【Network】 Permission: When you use the 【Browse, Purchase】 function, we need to call this permission. If you refuse the relevant system permission, you will not be able to use this
function.
【Camera】 Permission: When you 【Use Video Customer Service Function or Take Photos to Upload Problem Pictures to Customer Service】, we need to call this permission. If you refuse the
relevant system permission, you will not be able to show pictures or videos to customer service.
B. iOS Operating System
【Network】 Permission: When you use the 【Browse, Purchase】 function, we need to call this permission. If you refuse the relevant system permission, you will not be able to use this
function.
【Camera】 Permission: When you 【Use Video Customer Service Function or Take Photos to Upload Problem Pictures to Customer Service】, we need to call this permission. If you refuse the
relevant system permission, you will not be able to show pictures or videos to customer service.
(2) Permission Calls
In this Application, when you use the camera function, the permissions we call on your terminal include:
A. Android Operating System
【Device Information】 Permission: When you 【Query Recordings】, we need to call this permission. If you refuse the relevant system permission, you will not be able to use this function.
【Storage】 Permission: When you 【Upload Pictures, Screen Recordings, and Screenshots】, we need to call this permission. If you refuse the relevant system permission, you will not be able to use
this business function.
【Sensor】 Permission: When you Use Maps, we need to call your sensor permission. If you refuse the relevant system permission, you will not be able to use this business function.
B. iOS Operating System
【Device Information】 Permission: When you 【Query Recordings】, we need to call this permission. If you refuse the relevant system permission, you will not be able to use this function.
【Storage】 Permission: When you 【Upload Pictures, Screen Recordings, or Screenshots】, we need to call this permission. If you refuse the relevant system permission, you will not be able to use
this business function.
【Sensor】 Permission: When you Use Maps, we need to call your sensor permission. If you refuse the relevant system permission, you will not be able to use this business function.
Company Name: Google LLC
Product Type: Google Maps SDK / Google Location Services
Types of Personal Information:
Purpose of Use:
Sharing Method:
Information Collected/Shared:
ACCESS_COARSE_LOCATION / ACCESS_FINE_LOCATION (for location)INTERNET / ACCESS_NETWORK_STATE (for network connectivity)ACCESS_WIFI_STATE (for Wi-Fi-based location)WRITE_EXTERNAL_STORAGE (for caching map data)Privacy Policy:
(II) Provide Security and Maintenance Services
To provide you with a better network security experience and ensure the security of your account and system operation during your use of this Application and our products, we will conduct identity
verification and product hardware and software maintenance. We will directly or indirectly collect and store relevant information generated during your collection and use of our products, including:
(III) Provide Advertising and Marketing Services
We will conduct marketing services from time to time in this Application. To make this service simple and efficient and to effectively monitor and evaluate the effectiveness of marketing services, we
will collect relevant information from you, including:
(IV) Other Personal Information Collection and Use Scenarios